Privacy notice

Template — please have this notice reviewed before publication.

Controller

Creative Solutions SH.P.K., Bregu i Diellit, Rr. Vëllezërit Gërvalla, Bl. 8, Hyrja 6, Nr. 15, 10000 Prishtina, Kosovo. Contact: info@cs-rks.com.

Data we collect

When you use the contact form we process the details you provide (name, company, email, optional phone, topic and message) solely to respond to your request. Meeting requests, support tickets and RMA requests (including serial numbers, invoice references, attachments and our correspondence) are stored in our support system on Cloudflare’s infrastructure so that our team can handle the case and you can follow its status.

Cookies and analytics

This website does not set advertising or tracking cookies. If enabled, we use privacy-friendly, cookieless analytics to understand aggregate page usage.

Retention

Enquiries, meeting requests, tickets and RMA cases are kept only as long as needed to handle the request, meet warranty and legal obligations, and support the resulting business relationship.

Your rights

You may request access to, correction of or deletion of your personal data by contacting us at the address above.