Support
Technical support
& RMA
Open a ticket for any product or brand we supply, request a return (RMA), or follow an existing case — in one place.
Open a support ticket
Technical issue, configuration, licensing or a question about any product or brand we supply.
Open a ticketRequest an RMA
Faulty unit under warranty or out of warranty? Request a Return Merchandise Authorization before shipping.
Request an RMACheck status
Follow an existing ticket or RMA with its reference number and your email — and reply to our team.
Check status
Service down? Open a ticket with priority Critical and call +383 49 329 000. Customers with an SLA use the channels defined in their contract.
RMA process
How returns work.
A clear, traceable process from request to return shipment. You can follow every step online.
- 01Submit the requestProduct, serial number(s), invoice and fault description.
- 02Review & approvalOur engineers check the case and send you an RMA number with shipping instructions.
- 03Ship the unitMark the RMA number on the package. Units without an RMA number cannot be accepted.
- 04Diagnosis & repairRepair, replacement or vendor RMA according to the manufacturer’s warranty policy.
- 05ReturnThe repaired or replaced unit is shipped back and the case is closed.
